Terms and conditions:
Definitions:
Policy: this contract of service plan.
Product(s): the appliance(s) protected by this policy, as shown on your certificate.
We/Us/Our: Sure Cover Group LTD, the provider of the policy.
You/Yours: the person named on the certificate.
Your Certificate: the personalised section of your policy documentation, sent to you once you have taken out a policy

Is this policy for you?
You must be at least eighteen years old and resident in the United Kingdom to be eligible. Your product must be:
- Owned by you;
- In good working order when taking out the policy;
- Located in the United Kingdom; and 
- Used for personal and non-business purposes only.

Important conditions
- All information given must be true, factual and not misleading.
- Your product must have been installed, maintained and used in accordance with the manufacturer’s instructions.
- Your product must be used in a private home, solely occupied by a single household (at the address you gave to us)
- For products which can store data, you must ensure that your product does not contain any content that may be considered to be illegal, and if we find any content we consider to be illegal, we reserve the right to inform the relevant authorities.

Your responsibilities
- You must arrange any work required to make your product accessible and compliant with all relevant safety standards and safe to work on. For example, where there is a pest infestation or if hazardous material is present you will need to arrange for this safely removed.
-You must take reasonable care of your product. This includes caring for it in line with the manufacturer`s instructions and not allowing it to be subject to adverse weather conditions. We will not do any work where these standards are not met.
- If your appliance is integrated or forms part of a piece of furniture or unit(s) that need dismantling to gain access to repair or replace the appliance, then it is your responsibility and at your expense to arrange and authorise any such work required to gain access to the appliance. It must be easily accessible.

What this policy covers
-If your product suffers a breakdown after the end of the manufacturer`s parts and labor guarantee period, we will (at our discretion) do one of the following: we will authorise a repair or arrange a replacement.
- In some situations we will arrange to replace your product instead of repairing it (for example where we cannot repair it or we decide that is uneconomical for us to repair your product). In these circumstances, we will arrange to replace your product with one of a same or similar technical specification but we will not necessarily replace with same make or brand. We are not obligated to provide a replacement which matches the other appliances in the household.
- If we cannot reasonably arrange a replacement, we will give you vouchers instead. The vouchers will be for the full retail price (from a retailer chosen by us) of a replacement product of the same or similar technical specification.
If we cannot reasonably arrange a repair or replacement, we will offer a pro rata refund and cancel down your policy.

What are the limits of the Policy
- Only repairers approved by us are authorised to carry out repairs under this policy. Repairs
will be carried out within the repairer`s normal working hours ( which are at least 7 am to 7 pm, Monday to Friday, except public holidays) on a date agreed with you. There will be forty five days before any claim can be made on the policy from the policy start date, if you miss any agreed payments, the exclusion period of forty five days will stop and resume when your payments recommence. If a claim is made within the forty five days of the start date, the policy will be cancelled down and no refund due. The policy does not cover pre-existing faults, if we deem the fault to be pre-existing the policy will be voided. An administration charge may be applied.
- If we decided to replace your free standing product within the first year of the policy duration, you must pay a one hundred pound contribution towards the replacement.
- If we decided to replace your free standing product within the second year of the policy duration, you must pay a seventy five pound contribution towards the replacement.
- If we decided to replace your free standing product within the third year of the policy duration, you must pay a fifty pound contribution towards the replacement.
- If we decided to replace your free standing product within fourth year or more of the policy duration, you will not have to pay any contribution towards the replacement.
- If we decided to replace your integrated product within first year of the policy duration, you must pay a one hundred and fifty pound contribution towards the replacement.
- If we decided to replace your integrated product within second year of the policy duration, you must pay a one hundred pound contribution towards the replacement.
- If we decided to replace your integrated product within third year of the policy duration, you must pay a seventy five contribution towards the replacement.
- If we decided to replace your integrated product within fourth year or more of the policy duration, you will not have to pay any contribution towards the replacement.
- If contribution for a replacement is not made, the policy will be suspended until contribution has been made. When a policy is suspended no further claims or telephone advice will be allowed to commence until contribution has been made.
- If You refuse to make contribution, policy will be voided, no refund will be due.
- Before we authorise a repair you must pay a fifty pound contribution to qualify for the repair service.
- If your appliance needs to be replaced after being diagnosed as uneconomical for us to repair or the machine is unrepairable as parts cannot be obtained. The repair contribution that has been paid will be removed from the replacement contribution that is due.
- If we arrange a replacement, you will have the option to pay the policy for another twelve months to cover product disposal, delivery and installation. Additionally during manufacturer’s parts and labour guarantee period, if your product suffers accidental damage (i.e. physical damage as a result of a sudden cause that means the product is no longer in good working order),  be cover for accidental damage for your new product. Alternatively, you can pay the disposal, delivery, installation and accidental damage as a one off payment or refuse disposal, installation and accidental damage cover.

Territorial limits
- Your product is covered for claims that occur in the United Kingdom.

How to make a claim
- Please let us know about your claim as soon as possible. To make a claim call us on 0800 029 1894.

Exclusions
We shall not approve work or payments arising from:
- Claims where you have breached the important conditions or failed to comply with your responsibilities set out in this policy.
- Cosmetic damage such as damage to paintwork, dents or scratches.
- Accidental damage when your product is out of manufacturer warranty.
- Blockages created by not carrying out routine maintenance and servicing.
- Your failure to follow the manufacturer`s instructions.
- Data loss or corruption, external data carriers, other input devices ( scanners, mouse devices).other external controllers ( if not included when purchasing the
product), installing, modifying and upgrading software.
- Software interface problems, satellite or cable systems or gaining access to cables within the fabric of a building or wall.
- Damage to ceramic or glass surfaces.
- Any breakdown cost already covered by any manufacturer’s, supplier’s or repairer’s guarantee or warranty on the product.
- Any product not registered under the policy.
- Modifying or making a product comply with legislation, work on the product that is only required due to legislation changes or making it safely accessible.
- Damage during delivery, installation or transportation of the product by a third party who is not under our instruction.
- Costs or loss arising from not being able to use your product (e.g. hiring a replacement), or incidental costs caused by breakdown or repair (e.g. costs to remove or 
reinstate built-in or fitted equipment).
- Any problem with the supply of electricity, gas, water, broadband or broadcast content.
- Repairs required where the product is functioning within the manufacturer’s tolerances (for example, number of pixel failures).
- Replacement, recall or modification of the product (or any part) by a supplier or the manufacturer.
- Routine maintenance, cleaning, servicing and routine re-gassing.
- Work on anything not part of the product, for example fuel lines to the product and the flue systems from the product.
- Normal operation or adjustment of the product controls (except following an approved repair under this policy).
- Issuing a CP12 (gas safety certificate).
- Any loss, damage or impairment to functionality caused by: earthquake, flood, lightning, fire, wind, humidity, weather conditions, salt spray, storm or other natural 
events or catastrophes, abnormally high or low temperatures, plumbing problems, corrosion, chemical exposure, radiation, explosion, sabotage, terrorism, insurrection, 
revolution, war, riot, armed conflict, civil commotion, rebellion, man-made events or catastrophes or technological hazards (such as computer viruses or date-change faults).
- Damage to any other property or possessions, unless it is our fault.
- Repairs, maintenance work, or use of spare parts, where not authorized by us.
- Any loss, damage or impairment to functionality caused by: theft, attempted theft, neglect, deliberate damage or damage caused by animals (other than pet cats or dogs), 
plants or trees.
- The cost of replacing any accessories (such as lawnmower belts, attachments, cables and cable joints, plugs, light covers, grills, removable parts, glass and enamel parts,
catalytic panels, external piping, rain covers, starter connections and straps, 3D glasses, brushes and tubes, or audio pick-up systems including scanners).
- The cost of replacing any consumables (such as external fuses, blades, oil, petrol, batteries, rechargeable batteries, power cells, glass, plastic rubber, light bulbs changeable by the user, 
fluorescent tubes and related starter components, filters, vacuum cleaner bags, printer toner or ink cartridges, printer ribbons or fuel).
- Commercial or business use including use by charities, not-for-profit organizations, local government or other such similar organizations (unless we agree to the use in writing
beforehand).

Paying your fee
- If you pay the monthly fees (inclusive of all applicable taxes), you must make regular payments in accordance with the payment schedule, set out in your policy documentation. If
we are unable to collect a payment from you we may attempt to request payment again unless you advise us otherwise.
- If instead you choose to pay all the fees for the period in advance in one payment, you must pay this amount (inclusive of all applicable taxes)  before the policy will start.
- We may use a collection agency  to recover  any amount owed to us.
- If you do not pay for your policy on time, it will be suspended from the due date. Any requests for services from this date will not be considered for approval unless payment is received. If a policy is suspend for more than forty five days, we reserve the right to cancel the policy, no repair, replacement or refund will be due.

Duration of the policy
- The initial policy period begins on the start date, and continues until the renewal date, as specified on your certificate in your policy documents.
- Before your policy ends, we will contact to you about renewing. Your renewal notice will show the new amount to pay. The fee payable may increase at renewal.

Your right to cancel
- If you wish to cancel your policy contact us on 0800 029 1894.
- The ‘cooling off period’ is the fourteen day period from the policy start date. If you change your mind during the cooling off period, you can cancel your policy and you’ll receive a refund of any premium paid.

After the cooling off period
If you cancel your policy after the cooling off period and after manufacturer`s parts and labor guarantee period, then the following will apply;
- If you have not received a repair, and if you pay for your policy by Direct Debit, you will only 
receive a refund if you have already paid for any future months of your policy.
- If you have received a repair, no refund will be given as you have used the services.
- If you have paid for your policy in full, an administration charge of forty five pounds will be deducted from the amount paid and the remaining refunded.

How to complain
- If you wish to complain or you are unhappy with the service provided, please contact our customer service team and ask to raise a complaint. (See Customer service details above)

Data protection information
- Surecover Group Ltd ( protection and service plans),is the Data Controllers for your information. This is a brief summary of how we’re protecting and respecting your privacy in accordance with data protection legislation. We use the data we hold about you in order to provide your appliance protection, handle repair requests, or 
let you know about information, products or services that interest you, or for analytical or statistical purposes. We also undertake market research and customer surveys, as well
as safeguarding against fraud and money laundering, and for the rare event of product safety recalls. 

Exclusion of third party rights
- This policy is only for your benefit. No rights or benefits will be given to any other third party under the policy.

Company Information-
This policy is provided by SureCover Group LTD. Register in England and Wales.. Company No: 12838928 Registered office: Ground Floor, 19 New Road, Brighton, England, BN1 1UF.