Privacy Policy

Surecover Group Limited offers extended service plans for a range of domestic appliances such as washing machines, dish washers, cookers etc. These plans do not replace the manufacturers’ warranties but offer protection from future faults that may arise after the manufacturers’ warranties have expired.

Surecover Group Limited (“we”) is the “Data Controller” of your information. If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact us by phone on 0800 029 1894 email at hello@surecovergroup.co.uk or write to us at Surecover Group Ltd, 19 New Road, Brighton ,East Sussex BN1 1UF.

(*Calls may be recorded for training and monitoring purposes.)

Using Your Information;

Personal Data Type:	Source:
Name, address, contact details and payment details	The personal data we use is obtained from a number of marketing and Lifestyle research companies via online and telephone survey. We undertake due diligence on all our suppliers to try and ensure that the appropriate consent has been given by you for your information to be used and to receive direct marketing calls from Surecover Group Ltd.
Goods information:
The details of the appliance/appliances to be included in any plan

The personal data we have collected will be used as per bellow;

Activity	The need to process	Lawful Basis
Completing service contract plan application by phone	Completing application process	Consent/Legitimate Interest
	Provide you with information relating to the service plan	Contract / Opt In
	Internal accounting processes	Contract / Opt In
Registering for an event	Dealing with a claim	Contract / Opt In
Email Marketing	To send information and marketing messages by email.	Consent / Opt In
Telephone	To contact you, from time to time, to discuss new plans, plan renewals and new products you may be interested in	Consent / Opt In
Post	To send you your service contract certificate and supporting documentation	Contract

As necessary to enable us to fulfil our contract/contracts with you.
For our legitimate interests in undertaking marketing about our products and services by post, phone and email.
Checking and verifying your identity and contact details.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:-

Right of rectification – You have a right to correct data that we hold about you that is inaccurate or incomplete.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that Surecover Group Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
Right to be removed from our systems – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right of access – you have the right to request a copy of the information that we hold about you.

Retention Period

Surecover Group Limited will process personal data for up to six years and store the personal data for six years in support of any claims under the service plans.
We do not retain payment details.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Surecover Group Limited or how your complaint has been handled, you have the right to lodge a complaint with Surecover Group Ltd’s data protection representative at hello@surecovergroup.co.uk or directly with the supervisory authority.

The supervisory body for the UK is: –

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate)

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Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.